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you place an order with Christian Coverings, please be sure to read our Payments & Shipping
Completing an order with Christian Coverings means you have read and agree with the information on our Payments and Shipping page and Our Policies below.
Our policies are binding even if you have NOT read them!
Order Process/Ship Times:
We are a family
owned business and I am the only seamstress for Christian Coverings™. Each
order is custom sewn after you place your order. We do not have any
coverings "in stock" other than those offered in our Ready-Made Shoppe.
Your order starts being processed
as soon as we receive it. We do our best to
have your order sewn, packaged and shipped within 4 weeks after receiving
cleared payment. You will receive an email when your order is ready
Default Veil Color: If you have not chosen a color for veils in your order and we have tried to contact you via email prior to cutting out and sewing your order, your veil(s) will be made in white. Two email attempts will be made.
Snap Placement for Veils: If you have indicated you would like a snap but do not put the snap placement measurement in the box during checkout, you will receive an email asking you to measure and then send your measurement to us. We will put a delivery and read receipt on the email to ensure it has gotten to you. If we do not hear back from you prior to cutting out and sewing your order, the covering will be made without a snap. Due to various head sizes, we are unable to place a snap on a veil and hope it will fit. We offer custom made coverings and want the veil to fit you. Each veil page has a "How to Measure for a Veil" diagram and instructions so you can see how to measure. Likewise, if you choose no for the snap option but put a measurement in the snap placement measurement box, we will put a snap on the veil.
Christian Coverings™ has a no return, no refund policy on all items.
However, if you received a wrong covering/item
due to our error, please let me know
so we can correct your order. I MUST be
notified within 3 business days of receiving your order if this
If you need to
return a covering/item due to our error, the covering/item may be shipped
back via first class mail. Once we receive the wrong covering/item, the
correct covering/item will be sent to you. The covering/item must be in the
same condition as it was when we mailed it: brand new, never worn with label
attached, if applicable.
We will NOT
exchange a covering because you have decided you do not like it. It is not
unusual to try several styles before you find one that suits your covering
PLEASE NOTE: "Our error" does not
include a customer ordering a wrong size, color, fabric, and/or giving us a
wrong snap placement measurement.
MODEST APPAREL RETURN
POLICY: All measurements in the
item description are accurate. Please see the Modest Apparel page for
detailed information on how measurements are taken. We do not accept
returns/give refunds nor we will do exchanges for Modest Apparel items. All
sales are final. If in doubt as to the size of the item, please contact us
for more information.
Order Cancellations: We understand that sometimes an order needs to be cancelled. You must request your order to be cancelled within 5 business days from the date you placed your order. However, I cannot cancel your order if it has been cut out and/or sewn, packaged for shipping or has been mailed. Orders refunded are subject to a $5.00 cancellation fee. The total amount of the refund given will be your order total MINUS $5.00 and the processing fees I have paid for your transaction. Receiving credit back to your credit card may take up to 30 business days. We reserve the right to refuse a cancellation based on the criteria explained above.
Incorrect Customer Information on Your Order: Christian Coverings™ is not responsible for any customer input errors and/or typographical errors in your name or address when you enter it in the shopping cart. The customer is responsible to verify all information is correct before submitting an order. We verify that the address given on your order invoice matches the address on the shipping label before printing the shipping label. When placing an order with us, an email invoice is automatically generated and sent to the customer and to Christian Coverings™. Please be sure to contact us ASAP if there is an error with your customer information. IMPORTANT! PLEASE READ! If for any reason an order is returned to us for an incorrect address and/or undeliverable, customers are responsible to pay the actual postage plus a $1.00 handling fee to send it to the correct address once we receive it back. It can take up to 10 days for us to receive a non-deliverable package back to us. You will then be contacted via email with a Paypal invoice. Payment for the postage to resend the package to you will be due within 7 days of sending the email/invoice. PLEASE NOTE: The USPS verifies an address before the label is printed through their online database. It will automatically make a correction to the address or deny a label based on the address given. Addresses are double checked for accuracy prior to the USPS verifying the address. If I cannot print a label because the USPS says it is not a valid address, I will contact you by email. Be sure to include any apartment #, PO Box #, etc. Please use the correct abbreviations (ie: CT, AVE, ST, BLVD, etc.). I have had problems with an address "officially" having one of these, although it is not used and then I am unable to print a label through my label printing program. I cannot send a package unless I have the entire address or one the USPS database will recognize. Thank you!